Employee Management
RSSArticles
-
The Best Qualities of a Good Administrator
Surgery center leaders must develop specific skills to help them navigate the difficult line between collegiality and staff management. One of the biggest mistakes a surgery center administrator can make is talking and sharing too much. Learn to communicate better by sharing less and listening to employees’ needs.
-
Overcoming Vaccine Misinformation to Secure Staff Buy-In
Convincing staff a vaccine is important and safe will take a robust educational plan. Administrators can start by meeting with staff and encouraging them to ask questions. Leaders should emphasize the safety and efficacy data to dispel misinformation.
-
The Work of Vaccinating Frontline Healthcare Workers Against COVID-19 Begins
Hospitals are scrambling to ensure a smooth and effective process for vaccinating frontline healthcare workers against COVID-19. Leaders need to quickly equip their personnel with enough information to persuade them that the vaccine is safe and effective.
-
Clinicians Can Help Reduce Stigma Around Substance Use Disorder
Stigma is a major barrier to women with substance use disorder receiving reproductive healthcare and contraceptives. Clinicians should ask women, including those with substance use disorder, about their goals, values, and what they find most important in contraception.
-
Collaboration with Substance Use Treatment Clinics Can Reach More Patients
Women who receive treatment for a substance use disorder would welcome services that integrate their treatment with family planning and contraceptive services, the authors of a recent study found.
-
Use Best Practices to Screen Patients for Substance Use Disorder
OB/GYNs and family planning clinicians should screen all patients for substance use disorders, as recommended by researchers and professional guidelines. Recent guidelines from the American College of Obstetricians and Gynecologists’ Committee on Obstetric Practice recommend anyone who enters a physician’s office for reproductive health services receive a screening for a substance use disorder.
-
Scripting Keeps Financial Message Consistent
Giving families a point of contact for each area of the revenue cycle is the best way to provide uniformity. For example, when patients call in for an explanation of their bills, connect them with customer relations. If they need to set up a payment plan, bring in financial counselors.
-
Revenue Cycle Needs Prep Work for Tough Financial Conversations
The most challenging situation can be when patients ask why the cost is so high. Scripting can help registrars answer this difficult question. This training includes teaching patient access staff how to show the patient detailed benefits and explain the out-of-pocket expense is based on their insurance carrier.
-
Guide to Staff Rounding for Adopt-a-Room
This scripting protocol can help clinical and nonclinical staff solve problems and improve the patient experience by demonstrating that their concerns are a priority.
-
Adopt-a-Room Brings Nonclinical Staff Into Quality Improvement, Patient Safety
A Maryland hospital has found a way to involve nonclinical staff in quality improvement and patient satisfaction, helping instill a culture in which everyone feels responsible for the patient experience.