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ED Management

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  • Solid plan, 'gut instinct' are disaster response keys

    When a bridge that links Minneapolis and St. Paul, MN, collapsed early in the evening on Aug. 1, it touched off a series of events and tragedies that unfolded rapidly amid much confusion and conflicting media reports.
  • Proposed OPPS changes for 2008 may threaten observation units

    For years now, the annual changes proposed in the outpatient prospective payment system (OPPS) rules by the Centers for Medicare & Medicaid Services (CMS) have been changes of degree, not kind.
  • New staff and a team approach boost morale

    New staff physicians, a reduced workload, and a team approach to department endeavors have not only improved morale in the ED at Samaritan Hospital in Troy, NY, but they also boosted patient satisfaction scores from between the 70th and 80th percentiles into the 90s.
  • Patient navigators show the way to faster flow

    The ED at Lutheran Medical Center (LMC) in Brooklyn, NY, has reduced its average door-to-doc time from more than two hours to 30 minutes in just 18 months, with the nearly simultaneous implementation of six major initiatives.
  • Anticoagulation therapy is safety goal for 2008

    One of the new National Patient Safety Goals recently published by The Joint Commission addresses a situation emergency medicine experts say is becoming increasingly common: Patients on anticoagulation medication. Goal 3E for 2008 states: "Reduce the likelihood of patient harm associated with the use of anticoagulation therapy."
  • 'PIT' more than triples ED's satisfaction rates

    How would you like to boost your patient satisfaction scores from the 30th percentile to the 96th percentile with a single new strategy in your ED? If that's not enough, how about a 44% reduction in your LWOT (left without treatment) rate and a 42-minute decrease in your average length of stay (LOS) for all patients?
  • Vermont EDs acessing records of patients' meds

    Two Vermont EDs have initiated a health information technology project that will enable their physicians and nurses to obtain accurate medication lists for patients within seconds even if the patient has never visited the hospital before.
  • $25 million available for preparedness grants

    The U.S. Department of Health and Human Services (HHS) is making $25 million for hospitals and other health care facilities via a competitive emergency care grant program that will focus on hospital surge capacity, emergency care system capability, and community and hospital preparedness for public health emergencies.
  • 'Sense of urgency' helps sell staff

    One of the keys to getting staff onboard with the new Physician in Triage (PIT) program in the ED at Parma (OH) Community General Hospital was creating a sense of urgency, says Dawn Beljin, RN, director of emergency services.
  • ED Accreditation Update: ED joins hospitalwide effort on survey findings

    More often than not, ED managers and their staffs toil in relative anonymity as they go about their daily work. However, once the recent findings of a survey by The Joint Commission at Boston's Massachusetts General Hospital (MGH) were made public, that was no longer possible.