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A communication strategy using the SBAR (Situation, Background, Assessment, and Recommendation) template is being implemented by EDs to improve handoffs to other hospital departments.
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As we move ever more rapidly into the age of electronic patient tracking systems, ED managers would be well advised to keep in mind the communication lessons offered by the low-tech whiteboard, say the co-authors of a new paper published online by the Annals of Emergency Medicine.
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If you're planning to open a freestanding ED, you won't have any history on which to base your staffing, equipment, and other basics of operations. Nonetheless, say those who have done it, it is essential that you plan ahead as carefully as possible, and you won't necessarily be entirely in the dark.
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To improve patient service, Park Nicollet Health Services in Minneapolis has begun posting the wait times in its urgent care clinics on its web site (www.parknicollet.com/clinic).
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Patients and family members in the ED waiting room at Florida Hospital Celebration (FL) Health have more than each other's company to help pass the time while waiting to be seen by a doctor.
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Several years ago in an ED in Virginia, a triage nurse was taking a patient's history when the family member of another patient approached her.
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They call them "medical tourists." They may be in the United States on a vacation, or they may be here for a specific procedure, but either way they can end up in your EDs. You and your staff must be prepared to deal with the incredible constellation of unique treatment issues they raise.
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If you've never opened a freestanding ED before, there will be a number of lessons learned, and that was certainly the case for Michael Cetta, MD, medical director of the Shady Grove Adventist Emergency Center in Germantown, MD.
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The Health Research and Educational Trust (HRET), an affiliate of the American Hospital Association, has released an online guide to help EDs plan and implement HIV testing programs.
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How would you like to boost your patient satisfaction scores from the 30th percentile to the 96th percentile with a single new strategy in your ED? If that's not enough, how about a 44% reduction in your LWOT (left without treatment) rate and a 42-minute decrease in your average length of stay (LOS) for all patients?
