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Provide surgical masks to all patients with symptoms of a respiratory illness. Provide instructions on the proper use and disposal of masks.
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If the flu vaccine shortage leads to a significant surge in flu patients, maintaining optimal staff health will be critical to providing adequate care for those patients, observers agree.
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With the flu season upon us and only half the normal supply of vaccine available, ED managers are preparing and bracing for a greater influx of flu patients this year.
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If your ED handles 15,000 to 20,000 pediatric patients a year, it might be time to consider adding a child life specialist to your staff. These specialists, say observers, can increase cooperation and compliance with medical staff, can prove invaluable in pain management, significantly improve patient and family satisfaction, and set you apart from the competition.
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The Agency for Healthcare Research and Quality (AHRQ) has released a tool to help quickly locate alternate health care sites if hospitals are overwhelmed by patients due to a bioterrorism attack or other public health emergency.
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While health care facility surge capacity is the prime concern of ED managers, it is also important for them to interface with community officials both before and after a major disastrous event.
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ED management and staff at Fairfield Medical Center in Lancaster, OH, have improved both internal and external customer satisfaction by instituting a system of daily satisfaction surveys. Patient satisfaction is now at 95%, and physician satisfaction is above 90%, when they had both been at about 80% to 85%.
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In this first part of a two-part series on benchmarking, we tell you about two hospitals that achieved dramatic reductions in length of stay (LOS). Next month, we discuss how to speed up admissions by addressing virtual capacity issues with the entire hospital.)
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One of the key challenges for ED managers when faced with a communitywide health crisis be it terrorism, infectious disease, or natural disaster is surge capacity.
