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In our November issue, EDM featured strategies and methods employed at Grady Hospital in Atlanta and University Hospital in San Antonio, which made their programs successful. We continue our series with this article.
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Common wisdom may say that the nations EDs are being filled up with the uninsured, but a new study on EDs asserts that more than 80% of patients seen in EDs have health insurance and a usual source of health care such as a primary care physician.
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The final rule on hospital outpatient payment services for 2005 from the Centers for Medicare & Medicaid Services (CMS) has some good news for ED managers: Requirements for reporting diagnostics tests have become less burdensome.
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In this special package on responding to unexpected events, we take a look at how ED managers should plan for disasters natural or otherwise that can stretch your resources and your nerves beyond their normal limits. We consider the challenge of treating patients when there is no longer an ED, as was the case at one hospital after Hurricane Charley.
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One of the key challenges for ED managers when faced with a communitywide health crisis be it terrorism, infectious disease, or natural disaster is surge capacity.
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In this first part of a two-part series on benchmarking, we tell you about two hospitals that achieved dramatic reductions in length of stay (LOS). Next month, we discuss how to speed up admissions by addressing virtual capacity issues with the entire hospital.)
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ED management and staff at Fairfield Medical Center in Lancaster, OH, have improved both internal and external customer satisfaction by instituting a system of daily satisfaction surveys. Patient satisfaction is now at 95%, and physician satisfaction is above 90%, when they had both been at about 80% to 85%.
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While health care facility surge capacity is the prime concern of ED managers, it is also important for them to interface with community officials both before and after a major disastrous event.
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The Agency for Healthcare Research and Quality (AHRQ) has released a tool to help quickly locate alternate health care sites if hospitals are overwhelmed by patients due to a bioterrorism attack or other public health emergency.
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If your ED handles 15,000 to 20,000 pediatric patients a year, it might be time to consider adding a child life specialist to your staff. These specialists, say observers, can increase cooperation and compliance with medical staff, can prove invaluable in pain management, significantly improve patient and family satisfaction, and set you apart from the competition.
