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Patient satisfaction improves dramatically if your staff pay more attention to the soft skills of ED care, such as the way you talk to people, while simultaneously improving the physical surroundings.
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To illustrate how EDs set themselves up for malpractice liability when treating head injuries, Diane M. Sixsmith, MD, MPH, FACEP, chairman of emergency medicine at New York Hospital Medical Center of Queens in Flushing, tells the story of a 22-year-old boxer who was knocked out in a training session.
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Whether you use a list or not, the best way to deal with drug seekers in your ED is to get tough with them, says John Burke, commander of the Warren County (OH) Drug Task Force in Cincinnati, and a former police officer.
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The first step in formalizing your list of drug seekers or other frequent visitors to your ED is to avoid any disparaging names for them or the list, says Joel Geiderman, MD, FACEP, co-chair of the ED at Cedars-Sinai Medical Center in Los Angeles.
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Question: Were debating two questions in our hospital regarding when EMTALA applies. First, does the law apply to patients who only are holding in the ED because there are no beds available in the hospital? And does it apply when an air ambulance uses our helipad but does not bring the patient to our ED?
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The final rule on hospital outpatient payment services for 2005 from the Centers for Medicare & Medicaid Services (CMS) has some good news for ED managers: Requirements for reporting diagnostics tests have become less burdensome.
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Common wisdom may say that the nations EDs are being filled up with the uninsured, but a new study on EDs asserts that more than 80% of patients seen in EDs have health insurance and a usual source of health care such as a primary care physician.
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In our November issue, EDM featured strategies and methods employed at Grady Hospital in Atlanta and University Hospital in San Antonio, which made their programs successful. We continue our series with this article.
