Discharge Planning
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Patient and Family Advisors help keep staff focused on the patients
When the University of Wisconsin Hospital and Clinics embarked on its discharge collaborative project to improve patient satisfaction with the discharge process, the organization’s Patient and Family Advisors were an important part of the process.
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Setting the time and date helps enhance patients’ discharge experience
More than 70% of patients at the University of Wisconsin Hospitals and Clinics are assigned a designated discharge date and time, and the average patient leaves within 28 minutes of the set time.
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Star Ratings don’t give the whole picture of the hospital
When the Centers for Medicare & Medicaid Services posted its Star Ratings on the Hospital Compare website for the first time, only 5% of hospitals received the highest five-star rating.
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Work with nursing to make sure patients understand the discharge plan
Case managers may not be in charge of all their patients’ discharge education, but it is their responsibility to make sure that patients receive the education they need to care for themselves at home and that they understand it, or that referrals are made after discharge to continue their education, says Linda Sallee, RN, MS, CMAC, ACM, IQCI, director for Huron Healthcare with headquarters in Chicago.
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Star Ratings show hospitals need to improve the discharge process
For the first time, the CMS is posting Star Ratings, showing patients’ perception of care, on the Hospital Compare website.
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The Top Ten Mistakes You May Be Making In Your Case Management Department!: Part 1
Case management has been in hospitals for 30 years now! In the grand scheme of things, this isn’t a long time span. Despite our short longevity in the acute care setting, our roots go back to the 1920s and 30s as a community-based model for managing care for the poor. After health care reimbursement shifted to prospective payment in the mid-1980s, the need to coordinate care in the acute care setting became real and obvious. Or was it that obvious? While some hospitals across the country were early adopters of hospital-based case management, the majority lagged for years. In fact, 30 years later, some are still trying to figure out what this all means to them and to their bottom line!
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Hospital meets Triple Aim goal, improves safety
In its efforts to achieve the Triple Aim quality goal, Lafayette (LA) General Health has implemented flexible systems, along with standardized equipment and monitoring solutions that improve patient safety and overall quality at the health system.
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Electronic system, anonymity improve reporting
Incident reporting appears to improve when employees are provided an anonymous method, according to the experience of Montefiore Medical Center in Bronx, NY.
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Clinic visits, CM interventions fill gaps in care after discharge
At-risk patients who are being discharged from Torrance (CA) Memorial Medical Center are referred to the Care Coordination Clinic for follow-up care and/or receive care coordination services from an ambulatory care manager.
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System alerts clinicians when patients need interventions
Virginia Commonwealth University Medical Center has designed a process that combines clinical expertise with technology to detect subtle changes in patients’ conditions and alerts the hospital’s Rapid Response Team to intervene in real time before the patients get any worse.