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Emergency department (ED) collections more than doubled with a quality assurance tool at Greater Baltimore Medical Center, and a check-out process allowed ED registrars at University of Utah Hospital to collect $295,000 in FY 2014. They now increase ED collection goals between 5% and 10% each year.
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If providers fail to keep automated price estimators up-to-date on contract terms and historical claims, incorrect estimates will occur.
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How do you protect a patients privacy? Some patient access employees get a deer-in-the-headlights look when surveyors ask this simple question, says Michael Sciarabba, MPH, CHAM, director of patient access at University of California, San Francisco.
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Patient access leaders should expect surveyors from The Joint Commission or the Centers for Medicare and Medicaid Services (CMS) to interact directly with front-line staff in registration areas.
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Patients rely on patient access employees to inform them of out-of-pocket costs, but accurate estimates are challenging to give. This challenge is due to changes in what is done clinically, provider contracts, patient co-morbidities, and the complexity of coverage.
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Patient access employees are responsible for knowing the general policies and procedures of the hospital, emphasizes Angela Click, patient access services manager at OSF St Joseph Medical Center in Bloomington, IL.
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The Centers for Disease Control and Prevention (CDC) continues to investigate outbreaks as a result of unsafe injection practices
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At the American College of Surgeons annual quality conference in New York in July, surgeons outlined some of the gains that data from the National Surgical Quality Improvement Program (NSQIP) database has helped them achieve.
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Patient- and family-centered care is at the heart of the University of Pittsburgh Medical Center (UPMC), says Deborah Maurer, RN, MBA, administrator, University of Pittsburgh Medical Center Transplant Services.
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Serious reportable events the words can send a shiver up the spine of a quality professional, and any healthcare professionals who are present when such events occur.