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If providers fail to keep automated price estimators up-to-date on contract terms and historical claims, incorrect estimates will occur.
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Emergency department (ED) collections more than doubled with a quality assurance tool at Greater Baltimore Medical Center, and a check-out process allowed ED registrars at University of Utah Hospital to collect $295,000 in FY 2014. They now increase ED collection goals between 5% and 10% each year.
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When monitoring productivity of patient access staff, managers should use subjective and objective methods, recommends Mark S. Rodi, MHA, CHAM, associate vice president of revenue management at Geisinger Health System in Danville, PA.
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The National Comprehensive Cancer Network (NCCN) has launched its Reimbursement Resource App, which offers providers, case managers, patients, and payers access to payment assistance and reimbursement programs for multiple cancer types.
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Accurate productivity data is critically important to adequately staff registration areas, but patient access leaders often lack technology to capture this information.
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At Greater Baltimore (MD) Medical Center, patient access managers use extensive training, scripting, and role-playing to increase point-of-service collections in the emergency department (ED).
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People who have cognitive problems often face difficulties when they are hospitalized. They are in different surroundings, with different schedules, different caregivers. Symptoms of cognitive problems can become more pronounced, agitation worse. They may become violent where before they were not.
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There has long been a hole in the data collected on joint replacements: Patient-reported outcomes over an extended period of time were missing.
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A short study in the July issue of the Journal of Hospital Medicine1 may change handoffs forever. For the first time, a tool created to judge the quality of how one physician passes the baton to another has been validated as effective.
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Serious reportable events the words can send a shiver up the spine of a quality professional, and any healthcare professionals who are present when such events occur.
