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Patient access employees need to convey to patients that the hospital is willing to work with them on payment for services, but that a partnership is expected.
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Using preceptors to train patient access employees results in improved morale, more teamwork, and increased success of new hires.
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Helping patients obtain financial assistance in the form of Medicaid has clearly gotten more complex for patient access areas, as a result of the Affordable Care Act (ACA).
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Number of uninsured adults drops to 15.9%
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At Greater Baltimore (MD) Medical Center, patient access managers use extensive training, scripting, and role-playing to increase point-of-service collections in the emergency department (ED).
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Accurate productivity data is critically important to adequately staff registration areas, but patient access leaders often lack technology to capture this information.
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The National Comprehensive Cancer Network (NCCN) has launched its Reimbursement Resource App, which offers providers, case managers, patients, and payers access to payment assistance and reimbursement programs for multiple cancer types.
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When monitoring productivity of patient access staff, managers should use subjective and objective methods, recommends Mark S. Rodi, MHA, CHAM, associate vice president of revenue management at Geisinger Health System in Danville, PA.