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Ear plugs aren't protection enough from high levels of noise at work.
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The ambulance was 20 minutes into a 60-minute drive, taking a patient with complications of influenza from a clinic to an urban hospital. No lights or sirens. This was a transport, not an emergency run. Suddenly, the driver of a Chevrolet Lumina crossed the center lane. The ambulance driver veered to the right, trying to avoid impact, but the Chevrolet hit the front left portion of the ambulance.
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Employee safety boosts patient safety. And that overall commitment to safety is something that The Joint Commission wants to promote.
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It's hard to imagine a tougher point-of-service collection challenge than collecting from emergency department patients. Patients may expect to pay a small copay, and when they change to inpatient status, may suddenly owe thousands of dollars toward their deductible.
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Every patient access department has registrars who can be counted on to rise to every occasion, but better pay may lure these valuable employees to other hospital departments or industries. Instead, why not give these employees "an offer they can't refuse" that is, a clear path to career advancement.
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Patient estimation software implemented in late 2009 at Tallahassee (FL) Memorial Hospital has "helped tremendously" with collections, says Joan S. Braveman, director of patient access and financial services. "In this past fiscal year, we increased our front-end cash collection by 40%," she says.
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Data breaches cost health care organizations more than $6 billion annually, and 71% of the respondents to a study released by the Ponemon Institute say they do not have enough resources to prevent or to quickly detect a loss of patient data.
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Calling to remind patients of their appointments, instructions on how to prepare the night before a procedure, or to see if patients have questions prior to surgery are important ways to keep your outpatient surgery or diagnostic testing departments' schedules on track.
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If you find yourself struggling to hold on to your best employees, compensation is probably an issue.
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The patient access world is seeing nothing less than a sea change in its roles and responsibilities, according to Pam Carlisle, CHAM, corporate director of patient access services at OhioHealth in Dublin.
