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How do you think patients' family members would fare in game in which they assume the identity of a character in a computer-based video simulation that calls for key decisions to ensure infection prevention? They can find out by playing "Partnering to Heal" at http://www.hhs.gov/partneringtoheal.
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The Department of Health and Human Services (HHS) has released "Partnering to Heal," which supports Partnership for Patients: Better Care, Lower Costs, a public-private partnership to improve health care.
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Your physician has just reviewed instructions on proper oral contraceptive (OC) use with the patient, a 22-year-old mother of three. The physician asks if there any questions, and send her to the front desk with a supply of pill packs and written instructions. But how do you know she received the information she needs to take her pills properly?
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When Lorene Payne, EdD, MSN, RN, CNE, a senior nursing instructor in the Nursing Professional Development Department at MD Anderson Cancer Center in Houston, TX, began work on her doctorate, she decided to focus on the question: "Are we as nursing professionals actually putting into practice the methods that help our patients best understand information even though many of them are low health literate?"
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To assess whether nurses practice teaching techniques to improve patient comprehension, they were asked how often they use these techniques "never," "rarely," "occasionally," "most of the time," and "always." Following is their responses:
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If a patient takes the time to complain about your patient access department or to give a compliment, listen closely.
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Your patient access staff are responsible for the patient's very first impression of the hospital.
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While some authorizations are straightforward, others can be complex and result in claims denials, according to Alicia Alampi, manager of patient access at St. Joseph's Hospital in Syracuse, NY.
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A certain group of experienced access representatives were chosen to participate in an emergency department (ED) copay collection pilot at Middlesex Hospital in Middletown, CT, reports Margaret Trudel, patient access manager. This team was successful in substantially increasing copay collections in the ED.
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"I've already been asked for that information 100 times. Why are you asking me again?"
