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The Department of Health and Human Services (HHS) is offering providers new tools to encourage safer use of electronic health records (EHRs).
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It has happened to everyone. A quality improvement (QI) project team is formed to achieve an improvement goal, and the group gets sidetracked on the action plan. This can happen when members of the team dont share the same sense of clarity around the problem.
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Editors note: This column is a regular feature in Hospital Peer Review profiling a facility that recently has been surveyed by the Joint Commission on Accreditation of Healthcare Organizations.
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Are you relieved to find that six of the Joint Commission on Accreditation of Healthcare Organizations seven new National Patient Safety Goals are much the same as for 2003? If so, you should think again.
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If you want to improve your patient satisfaction ratings, dont start by looking at how happy your patients are. Start by looking at satisfaction levels among your staff. Thats the advice from an emergency department (ED) manager who can boast of patient satisfaction scores in the 99th percentile nationwide.
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Customer (or patient) satisfaction is gaining more attention in health care. In one recent survey, 54% of people were not satisfied with their health care.(1) Why? Health care clients judge the providers competence from their customer service skills (not clinical skills) approximately 85% of the time.
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When working with school-age children in a medical situation, it is important to tell the children what will happen providing concrete information, says April Elwood, CCLS, a child life specialist in the Cardiology Department at Childrens Healthcare of Atlanta.
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In compliance with the Houston-based M.D. Anderson Cancer Center Patient-Family Education Policy, the patient education office receives approval from the pharmacy division on each medication information sheet before it is added to the on-line patient education database and distributed to patients.
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When a Somali man found wandering the streets of Columbus, OH, was brought to Doctors Hospital, medical staff determined that he had quite a few medical problems. He had a stroke and new diabetes was identified. The man spoke very little English, so interpreters were used for the assessment of his condition.