Critical Access
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Strategies for reducing readmissions
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Just-in-time concept for patient satisfaction
When most people talk about asking patients about their care, they think of it in terms of a post-visit satisfaction survey. -
New HAI data posted on CMS Hospital Compare
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Fewer self-pays and less bad debt?
It is too soon to tell how the Affordable Care Act (ACA) is affecting the number of self-pay patients seen by patient access areas. -
Access will need to ask clinical questions
Patient access employees can expect to hear this question often from patients, as a result of the switch to ICD-10. -
Identify correct patient every single time
Patient access departments are revamping processes for patient identification to protect the integrity of the medical record, prevent fraud, and decrease duplicate medical records. -
You should prepare now for switch to ICD-10
The switch to ICD-10 puts more emphasis on front-end processes, due to more specificity in coding and payer requirements. -
Use these metrics for staff evaluations
There is no mystery about how patient access employees are evaluated at Littleton (CO) Adventist Hospital. -
Best practices issued for debt collection
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Pull staff from slow areas and save $190,000
Understaffing can decrease collections and increase wait times.