Critical Access
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All the tools in the box and no one to use them
You join a collaborative because you want access to data and ideas. Together you might find something out that individually you could not. That's the theory. And it works. -
Big and small, Baldrige winners say it's about the journey
It's doubtful that anyone goes into the Baldrige process looking for a site visit the first year. -
What's wrong with care transitions? Ask patients
The patients who come into hospitals are often very ill and not in the best state. But give them a chance to help improve care, and if they are able, they are almost always willing. -
Register now to attend NAHAM's conference
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Make sure evaluations are truly objective
Patient access departments are making staff evaluations more objective by using actual numbers such as collection totals and consent audits. -
Arrange weekends, holidays in advance
Give staff flexibility and ample notice. -
Booklet revised on discharge planning
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Patients are happy with palm vein scanning
In June 2013, Memorial Hermann Health System in Houston, TX, implemented palm scanning technology in outpatient registration areas at one of its hospitals. -
Pull staff from slow areas and save $190,000
Understaffing can decrease collections and increase wait times. -
Best practices issued for debt collection