Critical Access
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'Firewalls' protect patient confidentiality
'Mystery shoppers' show if staff are in good form
NRC recommends tighter data security
Use the Internet to earn CE credits
Teletriage offers opportunity for expanding scope of access
Call centers may change the face of access
Ensuring confidentiality key in integration
Trust, technology big issues when merging
'Super user' QA monitoring cut errors at Ohio hospital
Study- CHINs save money, reduce paper shuffling