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Patients expect to be asked questions about their address and insurance coverage in registration areas, but they might be startled or annoyed to be asked questions about their race, ethnicity, and language.
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A program initiated by Healthy York County Coalition in York, PA, trains any interested party to teach a program titled "It's Your Health, Take Charge."
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To make sure patients have their questions answered and obtain the information they need, Jackie Davis, MLIS, consumer health librarian at Sharp Memorial Hospital in San Diego, CA, started a Health Ambassador Program.
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The World Health Organization has published the "Multi-professional Patient Safety Curriculum Guide" to help educators around the world train health professionals to bring about improvements in patient safety.
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While a two-hour orientation on patient education provides a good introduction to resources and teaching methods at Massachusetts General Hospital in Boston, it is difficult to provide all the details in such a short time period, says Brian M. French, RN, BC, manager of The Maxwell & Eleanor Blum Patient and Family Learning Center and The Knight Simulation Program at the hospital.
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A series of patient testimonies videoed for a new initiative launched by the Agency for Healthcare Research and Quality (AHRQ) in Rockville, MD, this fall shows the benefit of two-way communication between clinicians and patients.
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A pilot program in which parents or caregivers of patients were screened for health literacy reduced healthcare costs and emergency department use for patients at Cook Children's Medical Center in Fort Worth, TX.
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The Sept. 28 issue of the "Health Care Innovations Exchange," available from the Agency for Healthcare Research and Quality (AHRQ) at http://www.innovations.ahrq.gov/issue.aspx?id=113, includes the following.
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This month we are adding new features to Patient Education Management (PEM). We want to recognize healthcare professionals who go "above and beyond" to dramatically improve patient education through unique and create approaches. From time to time, we will formally recognize their excellence by bestowing a "Gold Star Award," which will be indicated at the top of their story.
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An education program to convert active cancer patients to cancer survivors called "Road to Wellness" has lofty goals, according to its author, Matthew Ballo, MD, professor of radiation oncology at M.D. Anderson Regional Care Center in the Bay Area, Nassau Bay, TX.
