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A lot of hospitals and other healthcare organizations have been talking about Lean management and the Toyota process. Indeed, there have been dozens of academic studies related to its techniques in the last couple of years alone.
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The people at Iowa Health System in Des Moines knew they had good patient education methods. Theyd been using teach-back for years, through which patients are never asked yes or no questions like Do you understand the instructions? but are instead asked to repeat back their understanding of what was said by a provider.
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The Association of Health Care Journalists (AHCJ) has launched a free, searchable new application that compiles thousands of federal inspection reports for hospitals around the nation since January 2011.
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More pay, better hours, and the chance of advancement. These are the most common reasons patient access employees leave the department.
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Patient access leaders say the Medicare as Secondary Payer Questionnaire (MSPQ) remains a major educational challenge in their departments, despite more than half of hospital revenue potentially at stake.
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When updating outdated job descriptions, patient access leaders are finding it helpful to get input from employees on their responsibilities and to prepare for questions about salary increases.
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If patient access employees give incorrect information on a patient's out-of-pocket responsibility, the result will be dissatisfaction, refunds, and lost revenue.
