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Below is a description of the Go the Extra Mile (GEM) program used by the patient access department at Mercy Hospital Springfield (MO).
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At Ronald Reagan UCLA Medical Center in Los Angeles, patient access managers interview 15 patients each month.
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For the second year in a row, Humana ranked first in overall performance among 148 payers, according to the 2014 PayerView Report, an annual report from athenahealth in Watertown, MA.
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All patient access employees in Mercy Hospital Springfield (MO)s main admitting area are required to sign a Customer Service Interaction Plan.
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Google Glass, the eyeglass-like device that provides constant computer access, takes photographs, and streams live video, has been used during surgery at some facilities, but there have been questions about whether some uses would violate the Health Insurance Portability and Accountability Act (HIPAA).
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Safe patient handling may become an imperative in the nations hospitals not because of any proposed legislation or regulation, but because of rising financial pressures related to both patient safety and workers compensation.
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In patient rooms, doctors are prescribing a low-sodium diet to improve health. But in hospital cafeterias, employees and visitors may be loading up on salty and processed food.
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After years of development, the Veterans Health Administration (VHA) has created a respiratory protection device prototype that is expected to improve health care workers comfort and tolerance when wearing these devices.
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Common wisdom suggests the drug-addicted doctor is different from the drug-addicted sales rep or homeless person.
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Health care systems handle cases of employee substance abuse in a variety of ways from punitive measures to providing treatment and long follow-up care and monitoring.
