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Cultural diversity impacts patient education in many ways. Staff must be taught about the differences between cultures so that they provide appropriate teaching.
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Arthur Kleinman, a medical anthropologist from Harvard University [Cambridge, MA] has simplified the process of negotiating communications between health care provider and patient in the health setting.
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All written materials at Childrens Healthcare of Atlanta are in English and Spanish. That is because Hispanic families are about 10% of the patient population, says Kathy Ordelt, RN, patient & family education coordinator.
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When a Somali man found wandering the streets of Columbus, OH, was brought to Doctors Hospital, medical staff determined that he had quite a few medical problems. He had a stroke and new diabetes was identified. The man spoke very little English, so interpreters were used for the assessment of his condition.
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In compliance with the Houston-based M.D. Anderson Cancer Center Patient-Family Education Policy, the patient education office receives approval from the pharmacy division on each medication information sheet before it is added to the on-line patient education database and distributed to patients.
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When working with school-age children in a medical situation, it is important to tell the children what will happen providing concrete information, says April Elwood, CCLS, a child life specialist in the Cardiology Department at Childrens Healthcare of Atlanta.
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It is quite true that there are common warning signs that can indicate potential workplace violence problems, says Eugene A. Rugala, supervisory special agent for the FBIs National Center for the Analysis of Violent Crime at the FBI Academy in Quantico, VA. There even is a profile of the typical offender. However, he warns, when training employees its important to also remind them that every case is different.
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The Centers for Disease Control and prevention has recognized St. Louis-based BJC HealthCare for its involvement in a successful project to reduce work-related injuries in its nursing homes.
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Customer (or patient) satisfaction is gaining more attention in occupational health. In one recent survey, 54% of people were not satisfied with their health care. Why? Health care clients judge the providers competence from their customer service skills (not clinical skills) approximately 85% of the time.
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AHA, provider groups urge HIPAA action; AONE report highlights nursing best practices
