Compliance
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`Balance billing' leaves patients shocked
In emergent situations, paperwork is often the last thing on a patient's mind. -
CMS' two-midnight rule: Who must sign off?
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Establish rapport with payer reps
Patient access managers must stay in contact with their assigned provider representatives and establish a good working relationship with these individuals. -
Extra steps needed for 'exchange' plans
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Patients create their own estimates
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NAHAM to hold annual conference
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Successful `first run' at e-learning
Modules will be tweaked, updated -
Two extra hours to 'shadow' staff
Trainers reallocated from classroom -
Clinical information coming into play
Payers are looking at medical necessity -
E-learning: 4,800 hours of coverage costs saved
By developing e-learning modules, patient access areas at Hennepin County Medical Center in Minneapolis save an estimated $96,000 annually on coverage costs.