Compliance
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Revamp processes for computer downtime
Patient access needs good processes for computer downtime to avoid incorrect data, claims denials, and protracted recovery periods. -
"Flex up" staffing while staying budget-neutral with cross-training
By cross-training registrars, patient access departments can supplement staffing as needed while staying budget-neutral. Patient access leaders report decreased call volumes, better patient satisfaction, and improved morale. -
Set the stage for collections
Collection is "more than just asking." -
Collection goal doubled for 2014
The total amount of patients' out-of-pocket responsibility is about $140 million annually at Cincinnati (OH) Children's Hospital Medical Center, but less than half of this amount is collected upfront. -
Catastrophic plan option OK'd for select group
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HRA: Compliance program must be strong
A dermatology practice recently settled allegations of privacy law violations for $150,000. The fine and other sanctions appear to be the result of systematic failures in the compliance program rather than the breach itself. -
HRA: 7 most common failures in compliance programs
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HRA: HITECH led to current enforcement push
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HRA: HIPAA enforcement is increasing, and industry experts expect scrutiny in 2014
The Department of Health and Human Services (HHS) is enforcing the Health Insurance Portability and Accountability Act (HIPAA) vigorously, and the push is likely to continue. -
Access departments lack collection tools
Patient access leaders at Ochsner Medical Center increased monthly collections by $22,000 after implementing a price estimation tool.