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More than 1,000 alarms per patient per stay. Thats what one unit at Johns Hopkins Hospital in Baltimore estimated nurses heard.
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Reduced collection cost and better patient satisfaction were the two major benefits of collecting copays at the time of service that were identified by patient access leaders at Cooper University Health System in Camden, NJ.
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When hospital VIPs at Lourdes Health System in Camden, NJ, expressed concern over the fact there were so many claims denials for no authorization, Joan Braveman, corporate director of patient access, asked for data. She began studying the "no auth" denials.
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Patient access employees often help patients determine eligibility for Medicaid coverage, which in many cases means lost revenue is prevented. However, patients don't always keep the coverage they obtain, even if they remain eligible.
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Unfortunately, healthcare costs are often the first thing that comes to mind when someone gets sick, says Elizabeth H. Broadway, CHAM, director of patient access and business services at Ochsner Health Systems Baton Rouge (LA) Region.
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Taking on the latest form of social media, the National Association of Healthcare Access Management (NAHAM) has announced the arrival of Twitter and YouTube to its media landscape.
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Patient access employees probably believe that insurance companies have an obligation to fully inform consumers about the coverage they're getting. Unfortunately, this belief doesn't always translate into reality.
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To determine if patient access processes for financial counseling are getting good results, Jen Nichols, senior director of revenue cycle operations at Kaleida Health in Buffalo, NY, keeps a close eye on these metrics.
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If healthcare of the past was about how much you do, then healthcare of the future is about making sure you do it well and for a good price.
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Youve had that experience before: You say something innocuous and someone takes umbrage. You meant no harm. Indeed, you did not mean it the way they took it at all.