Compliance
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Staff identified problems with estimation tool
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Updated job descriptions needed for patient access!
When updating outdated job descriptions, patient access leaders are finding it helpful to get input from employees on their responsibilities and to prepare for questions about salary increases. -
Revamp MSPQ processes: Over half of hospital revenue is possibly at risk
Patient access leaders say the Medicare as Secondary Payer Questionnaire (MSPQ) remains a major educational challenge in their departments, despite more than half of hospital revenue potentially at stake. -
Help for navitgating insurance marketplaces
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Video: The YouToons get ready for Obamacare
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Combat the top reasons staffers leave access
More pay, better hours, and the chance of advancement. These are the most common reasons patient access employees leave the department. -
10 steps to the ideal transition
Everyone has a great idea for reducing read-missions and improving transitions of care. The literature is full of it. -
CMS pilots quality improvement, discharge planning surveys
The Centers for Medicare & Medicaid Services (CMS) has started pilot testing of two more survey tools to go with the infection control pilot it began testing last year. -
Hitting the high (reliability) notes
For the last 10 years, Memorial Hermann Hospital in Houston has been on a journey to make the only two scores that matter 100 and zero. -
Putting pain on the front burner
A recent survey of peer review studies related to palliative care by the Agency for Healthcare Research and Quality (AHRQ) found that only five of more than 90 studies targeted multiple outcomes measures and relayed data to providers.