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All conversations that come into central scheduling are recorded and are used for two purposes, says Mike Horton, manager of the central scheduling department at Hackensack (NJ) University Medical Center.
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Registrars at Georgia Regents University in Augusta work side by side with utilization review/precertification nurses to prevent claims denials.
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When it comes to boosting return-to-work success after occupational injuries, sometimes more is more.
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Pertussis outbreaks have continued despite a push to provide booster vaccines for adolescents and adults. The Centers for Disease Control and Prevention is now considering whether additional boosters may be needed, including for health care workers.
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Good communication is the key to promote successful return-to-work among employees with low-back pain, says Denise Knoblauch, BSN, RN, COHN-S/CM, clinical case manager at OSF Saint Francis Medical Center in Peoria, IL.
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Health care workers may be suffering in silence from work-related dermatitis.
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Information is power the power to prevent occupational injuries. That is the fundamental concept behind a new national surveillance system that will help health care employers track their injuries and compare them to other, similar facilities.
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In the newly revised Discharge Planning Interpretive Guidelines, the Centers for Medicare & Medicaid Services (CMS) includes what it calls "blue boxes" that advise hospitals on best practices in discharge planning and care transitions.
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The role of the hospital case manager has taken many twists and turns over the past two decades. Case management started out as a sectioned-off role of utilization review without any relationship to the direct care providers or interdisciplinary care team.
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The administration at Scottsdale (AZ) Healthcare System thinks it so important for the Important Message from Medicare (IM) to be delivered correctly that all case managers go through extensive training on when and how the IM should be given to patients.