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If a copay isn't collected at Cincinnati (OH) Children's Hospital Medical Center, patient access trainers want to know the reason why. This information is important, says Michelle Gray, MHA, director of patient access and outpatient registration, because it helps you to identify areas needing improvement to increase copay collection rates.
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To get staff more comfortable collecting, Berdia Thompson, admissions supervisor at Hendrick Medical Center in Abilene, TX, suggests asking staff to participate in role playing exercises with individuals from another department.
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The overlap of whistleblowing and confidentiality requirements was highlighted recently in a lawsuit filed by North Carolina Baptist Hospital (NCBH) in Winston-Salem, NC, against whistleblower Joseph Vincoli, a former administrative director who alerted state officials that the State Health Plan (SHP) was overpaying the hospital.
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When an employee has concerns about fraud or other wrongdoing within your organization, that person can take two paths: either report it internally, or report it to regulators and become a whistleblower.
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Even under the best of circumstances, implementing an electronic health record system is difficult, costly, time-consuming, and fraught with unintended adverse consequences
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A new report from Public Citizen claims that the imposition of medical liability caps in Texas in 2003 has not reduced medical costs or curbed the ordering of expensive diagnostic tests, and instead, healthcare is less available and has become more expensive compared to national averages.
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Memorial Health System in Springfield, IL, provides this statement regarding the physician who claims he was placed on leave for failing to adequately adapt to the system's new electronic medical record (EMR):
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An 85-year-old woman underwent surgery for an aortofemoral bypass at a local medical center in 2004. In the four years following the surgery, the patient suffered from periodic severe abdominal and back pain, a foul odor coming from her body, weakness, lightheadedness, dizziness, loss of appetite, and nausea.
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A physician complained to the chief of staff and hospital management that surgical equipment is not being sterilized properly and a patient died as a result. In another case, two doctors reported overcrowding in the emergency department that compromised patient care. In another, the physician reported an unlicensed therapy program.
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The continuing adoption of electronic medical records (EMRs) might result in increased malpractice liability risk and higher insurance premiums, according to a new report from a health IT research firm.
