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A preceptor program implemented in 2010 at Palmetto Health Richland in Columbia, SC, "has impacted our employee retention tremendously," reports Ebony Seymour, CHAM, patient access manager. The estimated cost for training a new hire is about $5,000, including the salary of the education and training specialist.
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Registrars at UK HealthCare in Lexington, KY, have had great success using a real-time insurance verification tool, reports Courtney M. Higdon, director of enterprise patient access services.
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Patient access staff members at University of California Los Angeles Health System are using several newly implemented automated tools to keep up with payer requirements.
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Total point-of-service (POS) collections went from $650,000 in 2009 to $1.5 million by the end of 2011 at Advocate Illinois Masonic Medical Center in Chicago.
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Regardless of whether patients are covered by a commercial carrier, an employer group, or a combination of both, new processes are needed for patient access areas, says Gail Draper, director of clinic support services at University of Utah Hospitals & Clinics in Salt Lake City.
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Within one year, the patient access department at Advocate Illinois Masonic Medical Center, a 408-bed hospital in Chicago, reduced denials due to no benefit coverage and no authorization by 30%.
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The second annual benchmark study by Ponemon Institute in Traverse City, MI, sponsored by ID Experts, finds that the frequency of data breaches in healthcare organizations surveyed has increased by 32%.
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Provider's offices are no longer the "middleman" between schedulers and patients at Spectrum Health in Grand Rapids, MI, due to a newly implemented process.
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As part of its efforts to cut improper payments, the Centers for Medicare and Medicaid Services (CMS) has launched a three-year Recovery Audit program prepayment review demonstration project in 11 states.
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By identifying community resources for homeless and near-homeless patients, Montefiore Medical Center in the Bronx, NY, is cutting down preventable admissions.