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The state of New York has taken a step toward ensuring consistency in the provision of language assistance services to hospital patients with limited English proficiency (LEP).
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Many health care quality proponents are under the impression that, while there is much they can do within the hospital setting to improve patient safety and quality, their impact is limited when it comes to much-needed changes in public policy.
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One of the EMTALA-related questions he hears most frequently from providers is whether it is permissible to send patients to an urgent care setting following triage in the emergency department (ED).
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When the pressures of working in the highly charged atmosphere of the emergency department (ED) collide with the internal "caste" system often created by staff, the situation is ripe for conflict between nurses and ED registration staff.
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With increasingly complex cases and more and more uninsured patients, traditional case management staffing models have become obsolete.
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Americans are not signing up for consumer-driven health plans (CDHP) that offer reduced premiums with higher deductibles of $1,000 or more for employee-only coverage and $2,000 or more for family coverage, according to a recent survey by the Employee Benefit Research Institute (EBRI) and The Commonwealth Fund.
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The implementation of an express registration line at Presbyterian Hospital of Plano (TX) is helping patient access staff consistently meet the goal of having 90% of preregistered patients on the way to their scheduled service within five minutes of arrival.
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A longtime dream of "one call does it all" is becoming reality with the creation of a centralized patient access intake center (PAIC) for the 13 hospitals that make up Texas Health Resources (THR), says Jeff Ferrell, director of the new center.
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The federal Departments of Health and Human Services, Labor, and Treasury have issued final rules to guide employers in complying with HIPAA nondiscrimination provisions and implementation of wellness programs.
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