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Providing written information for the patient with heart failure to use at home is important for reinforcing what was taught, says Eileen Brinker, RN, MSN, heart failure program coordinator at the University of California, San Francisco (UCSF) Medical Center.
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Last June, The Joint Commission announced its new focus on accountability measures. At that time, it was determined that all but six of the 28 Joint Commission core measures that were aligned with Centers for Medicare & Medicaid Services (CMS) measures were accountability measures. Now, it has been determined that four of these six non-accountability measures that are common to CMS and The Joint Commission will be retired, effective with Dec. 31, 2011, discharges.
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Teach-back protocols in educational programs for heart failure patients have been helpful in reducing readmissions. When this technique is used to assess skills in key areas pertaining to the management of this disease, gaps in understanding can be addressed swiftly.
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The American Society of Anesthesiologists (ASA) has launched a new video on its lifelinepatients YouTube channel that highlights the need for responsible use of pain medication and proper disposal of the drugs.
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At St. Luke's Hospital in Cedar Rapids, IA, the essential information that will help patients manage their heart failure and prevent hospital admissions is provided in the form of questions.
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The fundamentals of teach-back need to be taught to staff members who educate patients, says Eileen Brinker, RN, MSN, heart failure program coordinator at the University of California, San Francisco Medical Center. Brinker learned these fundamentals at the Institute for Healthcare Improvement in Cambridge, MA.
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In a quick-moving, high-volume area such as the emergency department (ED) of Botsford Hospital in Farmington Hills, MI, communication breakdowns are bound to happen between patient access and clinical staff.
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More often, patient access financial counselors find themselves in the unenviable position of telling patients about out-of-pocket responsibilities running into the thousands of dollars.
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Almost all private plans now require authorizations for radiology services, reports Richard J. Suszek, director of patient access at Barnes-Jewish Hospital in St. Louis, MO, and Missouri Medicaid began requiring authorizations in July 2010.
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Would you consider one-year-old uncollected account with a large outstanding balance to be a lost cause that ultimately will need to be written off?
