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A surgery center decreased its same-day cancellation rate by 53%, increased patient satisfaction scores, and increased OR use by having nurses make calls to patients three days before surgery, according to a study in the July AORN Journal.
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Annual plans to address patient education needs are created for 43 clinical areas at Mayo Clinic in Rochester, MN, following an assessment by one of 13 educators. The primary role of the educator is to assess the need, write the plans, and then make sure the plans are implemented.
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St. John Hospital and Medical Center in Detroit has received a $1.2 million grant from the W.K. Kellogg Foundation www.wkkf.org. The funds will be used to implement the St. John Mother Nurture Project, a comprehensive breastfeeding program providing direct health services and community based programming, along with the development of best practices and a "Baby Friendly" designation for St. John Hospital. The grant period runs from now through July 2014.
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Pregnant women and new mothers need information and support so they can plan and be proactive if they choose to breastfeed their babies, according to The Joint Commission's (TJC's) newest Speak Up educational campaign.
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Educators often talk about "teachable moments," those times when the patient is ready to learn. This moment might be in a waiting area, exam room, or a hospital bed. To take advantage of these times, staff in the Section of Patient Education at Mayo Clinic in Rochester, MN, look for new ways to deliver patient education.
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The Joint Commission has release another episode in its animated Speak Up video series, "Speak Up: Reduce the Risk of Falling."
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Almost all private plans now require authorizations for radiology services, reports Richard J. Suszek, director of patient access at Barnes-Jewish Hospital in St. Louis, MO, and Missouri Medicaid began requiring authorizations in July 2010.
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More often, patient access financial counselors find themselves in the unenviable position of telling patients about out-of-pocket responsibilities running into the thousands of dollars.
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In a quick-moving, high-volume area such as the emergency department (ED) of Botsford Hospital in Farmington Hills, MI, communication breakdowns are bound to happen between patient access and clinical staff.
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If a patient complains that a registrar seemed to care only about money, or insists he or she waited way too long to be registered, Jan Fowler, director of patient accounting at Saint Vincent Health Center in Erie, PA, makes a point of meeting with the staff person involved to hear their side of it.
