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  • Delays? Be clear who is responsible

    If an admitted patient is impatiently waiting for a bed to become available, and all he or she sees is access staff, it's easy to come to the wrong conclusion about who is really responsible for the delay.
  • Revenue: POS collections surge from $100 monthly to $40,000

    At St. Joseph East/St. Joseph Jessamine in Lexington, KY, collections in a newly opened women's hospital went from only about $100 in March 2010 to $15,000 a year later, and preadmissions collections, which were just $1,300 monthly, now range from $15,000 to $40,000. Stanford (CA) Hospitals and Clinics expects to collect $1 million more at point-of-service in 2012.
  • Identify common goals: It's to your advantage

    After a registrar immediately blamed a clinic because she wasn't able to verify a patient's demographics, Nicole Marsoobian, supervisor of pre-registration at Tufts Medical Center in Boston, sent her to the clinic for an hour.
  • Payers zeroing in on clinical necessity

    Brian A. Todd, CHAM, manager of patient access staff development and training at Lourdes Health System in Camden, NJ, is seeing additional restrictions coming from companies that are doing clinical necessity checking.
  • March of Dimes toolkit encourages minimum

    The March of Dimes, based in White Plains, NY, recently began an initiative in New York, California, Florida, Texas, and Illinois to implement a "39-week toolkit" in hospitals to discourage C-sections or inductions before that minimum gestation.
  • Study says e-mail is source of data leaks

    E-mail practices and mobile e-mail cause the most concern for data protection and regulatory compliance, according to the 830 individuals whose responses were included in a study conducted by the Ponemon Institute and Zix Corp., an e-mail encryption service.
  • ED physician assistants not seen as very risky

    While there is general agreement that temporary staff can threaten patient safety and increase malpractice risks, the question is not quite so clear with nurse practitioners (NPs) and physician assistants (PAs) in the emergency department (ED).
  • FBI: Disgruntled admin deleted system info

    A Georgia man who allegedly froze the operations of a New Jersey pharmaceutical company where he had worked by deleting portions of its computer network has been federally charged in connection with the attack.
  • Timeline widget for HIPAA 5010

    Beginning Jan. 1, 2012, providers must use the new HIPAA 5010 transaction standards to conduct certain administrative transactions such as claims, remittance, eligibility and others, but not all providers are ready for the transition to new standards, and that lack of preparedness could affect transition to ICD-10 as well.
  • FL teenager arrested for playing PA in ED

    Authorities in Kissimmee, FL, report that a teenager has been arrested and accused of impersonating a physician's assistant (PA) in a local hospital's emergency department (ED).