Community Case Management
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Caring for Patients During the Crisis Requires More Creativity, Coordination
The COVID-19 pandemic makes care coordination and case management more difficult for a variety of reasons. For instance, finding community resources for struggling senior patients is difficult in areas where organizations have closed operations or restricted access to services. Also, senior adults face more loneliness and emotional health challenges. They have lost access to many of their traditional social support networks because of physical distancing during the pandemic.
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Promoting Self-Care Among Older Patients Is More Challenging During COVID-19
The COVID-19 pandemic changed routine case management of older patients. Case managers have had to more creative in finding community resources and post-acute referrals for patients since many organizations were closed or limited in their services for months.
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Rule No. 1: Take Care of Staff
There is no denying the fear and anxiety that frontline staff are experiencing as they race to care for COVID-19 patients. It is a part of their job, but one that puts them at risk for contracting a serious disease that is not yet well-understood. Most are acutely aware of this risk.
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The ‘Parallel Pandemic’: Clinicians May Face Post-Traumatic Stress
Medical experts are expecting a second wave of mental health issues to hit healthcare workers after the novel coronavirus abates. Some are warning that a “parallel pandemic” of post-traumatic stress will beset healthcare workers who witnessed COVID-19 deaths and suffering in patients and colleagues.
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Study Revealed Large Increase in Care Management Utilization
In a study of Medicare data, researchers found that transitional care management utilization increased fourfold from 2013-2018, from 298,000 in 2013 to 1.3 million in 2018.
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Focus on the Emotional Health of Case Managers
Nurse case managers increasingly see patients with worsening health and more chronic conditions. Dealing with critically ill patients has contributed to more symptoms of stress, anxiety, and depression among nurses and other healthcare professionals, research shows.
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Remote Physical Therapy Can Help Workers’ Comp, Other Cases
Healthcare technology companies have improved their ability to deliver physical therapy and other services remotely. Technology that can be delivered to a patient’s phone, tablet, or laptop has enabled case managers to refer patients to physical therapy services — even as the patients remain at home for safety or transportation reasons.
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Remote Case Management Can Prevent COVID-19 Transmission
Many nursing homes across the country were hit hard by COVID-19. Clusters of infections popped up in almost all states, often leading to serious illness and deaths. These stark facts meant case managers and other healthcare professionals needed to be careful about how and when they would facilitate patients moving to and from long-term care facilities.
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Case Management, Including Workers’ Comp, Has Evolved During COVID-19
Case managers have used many telehealth options during the COVID-19 crisis. These include remote physical therapy, video meetings, and monitoring patients’ chronic conditions and vital signs.
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Early 2020 Quality Data May Need ‘Compassionate Surveying’
Quality leaders are beginning to assess how the COVID-19 pandemic response will affect the quality metrics of hospitals for months after the emergency subsides. What will those metrics look like?