Centers for Medicare and Medicaid Services (CMS)
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Turnover is cut by 15% with ladders
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Hospital registrars now do scheduling
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Revamp processes for computer downtime
Patient access needs good processes for computer downtime to avoid incorrect data, claims denials, and protracted recovery periods. -
"Flex up" staffing while staying budget-neutral with cross-training
By cross-training registrars, patient access departments can supplement staffing as needed while staying budget-neutral. Patient access leaders report decreased call volumes, better patient satisfaction, and improved morale. -
Set the stage for collections
Collection is "more than just asking." -
Collection goal doubled for 2014
The total amount of patients' out-of-pocket responsibility is about $140 million annually at Cincinnati (OH) Children's Hospital Medical Center, but less than half of this amount is collected upfront. -
Catastrophic plan option OK'd for select group
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HRA: Compliance program must be strong
A dermatology practice recently settled allegations of privacy law violations for $150,000. The fine and other sanctions appear to be the result of systematic failures in the compliance program rather than the breach itself. -
HRA: 7 most common failures in compliance programs
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HRA: HITECH led to current enforcement push