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Providers ordering stat CT scans or magnetic resonance imaging scans (MRIs) certainly dont want their patients to wait hours in the emergency department, to show up for a test only to learn the original order was incorrect, or receive a bill due to a failure to obtain a required authorization. Too often, however, those situations occur.
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Just five years ago, patient access employees at University of Washington Medical Center in Seattle werent collecting anything from patients at all. This year, collections in the emergency department topped $4.5 million.
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All conversations that come into central scheduling are recorded and are used for two purposes, says Mike Horton, manager of the central scheduling department at Hackensack (NJ) University Medical Center.
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Registrars at Georgia Regents University in Augusta work side by side with utilization review/precertification nurses to prevent claims denials.
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When it comes to boosting return-to-work success after occupational injuries, sometimes more is more.
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Pertussis outbreaks have continued despite a push to provide booster vaccines for adolescents and adults. The Centers for Disease Control and Prevention is now considering whether additional boosters may be needed, including for health care workers.
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Good communication is the key to promote successful return-to-work among employees with low-back pain, says Denise Knoblauch, BSN, RN, COHN-S/CM, clinical case manager at OSF Saint Francis Medical Center in Peoria, IL.
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Health care workers may be suffering in silence from work-related dermatitis.
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Information is power the power to prevent occupational injuries. That is the fundamental concept behind a new national surveillance system that will help health care employers track their injuries and compare them to other, similar facilities.
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In the newly revised Discharge Planning Interpretive Guidelines, the Centers for Medicare & Medicaid Services (CMS) includes what it calls "blue boxes" that advise hospitals on best practices in discharge planning and care transitions.