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At University of Utah Health Care in Salt Lake City, financial counseling is handled in two ways, depending on the complexity of the patient's question, says Katie Harwood, CHAM, admissions manager over financial advocates and ED registration.
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Customers can obtain self-service at gas stations, airports, supermarkets, libraries, and retail stores, but not at the vast majority of hospital registration areas.
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Registrars at Advocate Illinois Masonic Medical Center in Chicago don't typically have any problem giving patients accurate estimates, says Philip N. Quick, CHAM, manager of patient access & bed management that is, unless the benefit information their insurance company provides isn't correct.
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Morale of patient access staff has improved noticeably at Indiana University Health in Indianapolis, due to leaders "rounding for outcomes," reports Cortney Gundlach, CHAA, CHAM, director of Patient Access Services.
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When two kiosks were first placed in a registration area at University of Wisconsin Hospital in Madison in late 2007, hardly anyone used them because patients had to walk by the registrars to get to them.
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Point-of-service collections at Advocate Illinois Masonic Medical Center in Chicago have increased by 294% since an electronic payment estimation tool was implemented in 2008, reports Philip N. Quick, CHAM, manager of patient access and bed management.
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Journal author examines patient ownership
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Healthcare reform will mean registrars will have a much bigger role in financial counseling of "newly eligible" patients, but Pattie Froehling, director of the revenue cycle at North Shore Long Island Jewish Health System in New Hyde Park, NY, isn't waiting for 2014.
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Business associate breaches represent the greatest threat to a healthcare organization's data security, according to a white paper produced by Miami-based accounting firm Kaufman, Rossin & Co.
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Meeting the Stage 2 meaningful use requirement that 5% of patients access their health information online to view, download, or transmit information requires more planning than just providing a patient portal, says Shane Pilcher, FHIMSS, vice president of Stoltenberg Consulting, a healthcare information technology consulting firm in Bethel Park, PA.
