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Revised guidelines from the Healthcare Financial Management Association (HFMA) on how hospitals should measure and report bad debt and charity care put the spotlight squarely on patient access staff.
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Health care organizations have a critical need for qualified clinical coding professionals, according to a recent survey by the American Health Information Management Association and the American Hospital Association Central Office.
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The federal Departments of Health and Human Services, Labor, and Treasury have issued final rules to guide employers in complying with HIPAA nondiscrimination provisions and implementation of wellness programs.
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A longtime dream of "one call does it all" is becoming reality with the creation of a centralized patient access intake center (PAIC) for the 13 hospitals that make up Texas Health Resources (THR), says Jeff Ferrell, director of the new center.
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The implementation of an express registration line at Presbyterian Hospital of Plano (TX) is helping patient access staff consistently meet the goal of having 90% of preregistered patients on the way to their scheduled service within five minutes of arrival.
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Americans are not signing up for consumer-driven health plans (CDHP) that offer reduced premiums with higher deductibles of $1,000 or more for employee-only coverage and $2,000 or more for family coverage, according to a recent survey by the Employee Benefit Research Institute (EBRI) and The Commonwealth Fund.
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With increasingly complex cases and more and more uninsured patients, traditional case management staffing models have become obsolete.
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When the pressures of working in the highly charged atmosphere of the emergency department (ED) collide with the internal "caste" system often created by staff, the situation is ripe for conflict between nurses and ED registration staff.
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One of the EMTALA-related questions he hears most frequently from providers is whether it is permissible to send patients to an urgent care setting following triage in the emergency department (ED).
