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List the components of patient- and family-centered care and many would think it was the formula for good education. The four core concepts include "dignity and respect," "information sharing," "participation," and "collaboration."
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To make the health information resource center at the University of Washington Medical Center in Seattle an inviting place, it was designed with input from people who had been patients, as well as their family members.
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A method for reviewing written materials provides a way for staff at the University of Washington Medical Center in Seattle to get input from patients and family members to help ensure signs, forms, patient education handouts, and web site content are user friendly.
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Many health care quality proponents are under the impression that, while there is much they can do within the hospital setting to improve patient safety and quality, their impact is limited when it comes to much-needed changes in public policy.
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The state of New York has taken a step toward ensuring consistency in the provision of language assistance services to hospital patients with limited English proficiency (LEP).
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Hospital case managers and social workers are in a perfect position to help patients and family members come to terms with end-of-life decisions before they are in a crisis situation, asserts Catherine M. Mullahy, RN, BS, CRRN, CCM.
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Failure to adequately prepare for the advent of the National Provider Identifier (NPI) will have a significant impact on provider reimbursement, says Beth Keith, CHAM, senior management consultant for ACS Healthcare Solutions.
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Health care professional who work with dying patients should be protective of themselves, take comfort in how they have helped patients and families, and seek support from their coworkers in dealing with the emotions that death and dying stir up, says Elizabeth Clark, PhD, ACSW, MPH, executive director of the National Association of Social Workers, based in Washington, DC.
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Summa Health System in Akron, OH, takes an interdisciplinary approach to the care of terminally ill patients, providing seamless support across the continuum of care, says Diane Siddall, RN, CHPN, case manager with Hospice of Summa.
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A palliative care program has resulted in better symptom control and pain management, decreases in length of stay for patients, and potential cost savings for Methodist Medical Center in Oak Ridge, TN.
