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At Memorial Hermann Texas Medical Center in Houston, quality professionals are well aware of the importance of getting an outside perspective. "When you are in the midst of the forest, you can't see some of the processes that have become a habit to you," says Angela Lenox, the hospital's peer review manager.
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It's not uncommon for hospitals to receive requirements for improvements (RFIs) after a Joint Commission survey. What is surprising is that in May, Boston-based Massachusetts General Hospital chose to share this information publicly — not just its accreditation status, but its complete survey results.
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Joint Commission standards require the organized medical staff oversee the quality of care, treatment, and services rendered by physicians and other licensed independent practitioners. This includes monitoring the quality of services provided by hospital-based practitioners such as radiologists and pathologists.
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Once the lab at Mount Auburn Hospital in Cambridge, MA, met its goal of communicating first-time critical results to the physician in less than 60 minutes, 100% of the time, the next step was to take the policy to other departments.
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An elderly man suffering from Alzheimer's disease was taken to the hospital for treatment of cough and body aches. When hospital staff completed their treatment of the patient and cleared him for discharge, the man learned that his ride home had left the facility.
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The federal Departments of Health and Human Services, Labor, and Treasury have issued final rules to guide employers in complying with HIPAA nondiscrimination provisions and implementation of wellness programs.
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Risk managers should consider using covert video surveillance (CVS) when patient abuse is suspected and not be deterred by worries about invasion of privacy or liability.
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Risk managers are understandably cautious about utilizing covert video surveillance (CVS).
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This case study involving covert video surveillance (CVS) is provided by Andrew R. Rogoff, JD, a partner in the Philadelphia office of the law firm Pepper Hamilton, and DaQuana L. Carter, JD, an associate with the firm.
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A system that requires calling physicians directly with critical lab test results can greatly improve patient safety, according to a hospital team that has had such a policy in place for years.
