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Some payers are changing their care management programs to reflect Medicare’s requirements, such as the “two-midnight” rule. This change affects patient access areas, says Pamela D. Scott, MBA, revenue cycle administrator at Genesis Health System in Davenport, IA.
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Any healthcare organization with a presence in Florida will be affected by the Florida Information Protection Act of 2014 (FIPA), which expands the requirements on covered entities that acquire, maintain, store, or use personal information of Floridians.
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Business associate agreements are one of the tricky parts of complying with the Health Insurance Portability and Accountability Act (HIPAA)
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If goals are unrealistic, unclear, or outdated, patient access employees quickly will become unhappy, warns Craig Pergrem, senior director of revenue cycle, pre-service, and onsite access at Novant Health in Winston-Salem, NC.
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At Wheaton Franciscan Healthcare in Glendale, WI, pre-registration staff members are cross-trained in the main registration area, the emergency department, and front desk walk-in registration, says Kim Gehl, manager of patient access in central scheduling and central precertification.
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At Emory Healthcare in Atlanta, patient access leaders developed training programs to allow front-line staff to have knowledge of all patient access areas.
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At Wheaton Franciscan Healthcare in Glendale, WI, patient access managers use productivity data, accuracy, and cash collection goals as key metrics to ensure they’re staffing patient access areas appropriately.
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The National Center for Complementary and Alternative Medicine (NCCAM) and 16 Federal cosponsors have unveiled plans for an Institute of Medicine (IOM) study of the scientific and policy implications of the use of complementary and alternative medicine (CAM) by the American public.
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Report: Children dont get enough mental health care