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CEO Rob Mackenzie, MD, used his leadership position to help drive the culture change at Cayuga Medical Center in Ithaca, NY.
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In response to a task force's recommendations following a wrong-site surgical error, Cayuga Medical Center in Ithaca, NY, implemented these changes:
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When a surgeon at Cayuga Medical Center in Ithaca, NY, performed a procedure on the wrong side of a patient's back in 2008, the sentinel event stunned the hospital's administration. But it wasn't long before hospital leaders were formulating a plan to make sure it never happened again.
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To improve patient safety by encouraging healthcare providers to speak up about their concerns, risk managers should focus on the influences that have the strongest effect on behavior, suggest the authors of The Silent Treatment, conducted by VitalSmarts, a corporate training company in Provo, UT, the American Association of Critical-Care Nurses, and the Association of periOperative Registered Nurses.
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The carrot and the stick have worked in Washington state to reduce the number and severity of safe patient handling injuries.
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Use a checklist that is unique to your work environment when doing safety walkthroughs, advises Rod R. Hart, RN, COHN, manager of health promotion and wellness at ODS Health, a Portland, OR-based provider of health plans.
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Violations of Occupational Safety and Health Administration standards may be occurring in plain sight, but someone has to go look in order to find them.
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Fear that their health and medical information will be shared with others is usually the "biggest concern" that employees have," says Judy A. Garrett, health services manager at Syngenta Crop Protection in Greensboro, NC.
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Hospitals should provide pertussis vaccines to their health care workers free of charge, but should still treat employees with antibiotics if they have unprotected exposure to patients with pertussis and work with patients at high risk, such as young infants, a federal vaccine advisory panel says.
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The first step toward building a safety culture may be taking the "pulse" of the one you've already got. Do your employees believe that managers care about employee safety? Do they feel comfortable alerting managers to hazards? Do they use personal protective equipment when it's recommended?