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A program that targets women at risk for premature deliveries for case management has paid off for ConnectiCare, a regional HMO based in Farmington, CT.
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A "discharge by appointment" initiative at St. Joseph's Medical Center in Towson, MD, has had some success, but is being challenged by physician delays and families who aren't arriving on time.
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Patient education must be promoted so clinicians will understand how to effectively teach patients and use the resources available to them to do a good job. Yet without support from leadership, patient education initiatives often falter.
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A combination of telephonic case management and home visits has helped Optima Health decrease preterm births and low-birth-weight infants.
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When members of Blue Cross Blue Shield of Florida are seriously ill, injured, facing surgery, or need help negotiating the health care system, their care is managed by a care coordinator located in their region.
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A new web site, www.CalHospitalCompare.org, enables Californians to compare the performance of more than 200 hospitals statewide on a variety of quality measures from maternity services to cardiac treatment.
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By locating a social worker in hospital emergency departments to help members overcome barriers to primary care, Horizon NJ Health was able to decrease ED visits by 45% among members who had a face-to-face conversation with the social worker.
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Love your liver, says Thelma King Thiel, chairwoman and CEO for Hepatitis Foundation International based in Silver Spring, MD. Thiel would like this statement to be as common as "Fasten your seatbelt."
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When The Joint Commission released information on how to narrow the communication gap between patients and health care practitioners to improve patient safety, some people in the field of patient education said, "It's about time."
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Discharge planners/case managers may encounter physicians who insist upon making referrals to specific post-acute providers. These physicians may serve as medical directors or provide consulting services to the providers to whom they insist upon making referrals. Are these types of arrangements appropriate?