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The following publications and web sites provide information on cultural diversity and health care.
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While the media may focus on food and our culture, home health managers may overlook the social importance of sharing meals or food with patients, says Gottfried Oosterwal, PhD, director of the Center for Intercultural Relations in Berrien Springs, MI.
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Although the phone is both necessary and vital in any health care setting, it can create a barrier to communication because it prevents us from seeing facial expressions and body language. The impression the patient or family receives depends on what they hear using good phone skills and proper phone etiquette can help make the phone encounter more productive and enjoyable.
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Most call centers are developing a closer link with their hospital web sites, says Julie Bruns, call center manager for BJC HealthCare
in St. Louis.
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Dexter F, Macario A. When to release allocated operating room time to increase operating room efficiency. Anesth Analg 2004; 98:758-762.
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Although the Joint Commission on the Accreditation of Healthcare Organizations has provided a standardized, national road map to improvement of patient safety with its national patient safety goals, two states have approached patient safety as a statewide initiative that requires collaboration and communication.
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The following new goals and/or requirements apply to hospital-based, freestanding, and office-based same-day surgery programs. The new goals or requirements are indicated in bold.
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Hospitals would receive a 6.6% total increase in payments for outpatient services under a proposed outpatient prospective payment system (OPPS) rule issued for calendar year 2005. The Center for Medicare & Medicaid Services (CMS) includes a 3.3% payment rate increase for OPPS services.
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