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For many years, patient access was "the red-headed stepchild of the revenue cycle, straddling the fence between patient care and financials," says James Hicks, CHAA, CHAM, CAM, patient access manager at Southeastern Regional Medical Center in Lumberton, NC.
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Automobile and accidental injury regulations, the Medicare as Secondary Payer questionnaire, and workers' compensation guidelines are just a few of the many issues with which the patient access professional and case manager must be educated and competent.
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Happier employees that's what Holly Hiryak, MNSc, RN, CHAM, director of hospital admissions/access services at University of Arkansas for Medical Sciences in Little Rock, AR, would like to see.
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It can be a vicious cycle: Turnover causes undue stress to personnel due to staffing shortages, plus the added burden of bringing new personnel up to speed. This leads to more turnover.
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If a woman came to your ED with atypical symptoms and then obtained normal results from an angiogram, you might assume that she was not having a heart attack. However, that is a dangerous assumption to make, according to a new study.
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Never delay the start of oral steroids for children with asthma, warns Anne Borgmeyer, RN, an ED nurse at St. Louis Children's Hospital.
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When ED nurses at University of California Medical Center Irvine transfer a trauma patient, a verbal report is given to the accepting unit.
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(Editor's note: This is the second of a three-part series on trauma care in the ED. This story covers neurological assessments in motor vehicle accidents. Last month, we covered violence-related trauma including suspected abuse. Next month, we'll cover self-inflicted trauma.)
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The number of cases of Clostridium difficile-associated disease (CDAD) doubled between 2001 and 2005 to 301,200, according to a new report from the Agency for Healthcare Research and Quality (AHRQ).