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A 22-year-old emergency department registrar working the night shift at Northern Hospital of Surry County in Mount Airy, NC, was obviously very intelligent. Equally obvious to her managers, though, was her complete disinterest in her job.
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For a small number of extremely challenging cases, patient access staff at University of California-Los Angeles Medical Center work closely with a multidisciplinary team, including clinical areas.
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Collection of high-dollar accounts is important to patient access for more reasons than the obvious. In addition to having a direct impact on the hospital's bottom line, it boosts staff morale and gives everyone a reason to celebrate. It's a golden opportunity to broadcast success to other areas of the hospital.
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Did you just overhear a patient's wife say that one of your access employees is always friendly? This simple statement gives you a big opportunity.
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Obtaining "non-traditional" contact information, such as cell phone numbers and e-mail addresses, has become a major priority for University of Pittsburg Medical Center (UPMC)'s patient access department. Both of these are now required fields in the system.
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Instead of "sticker shock," which refers to being surprised at the high price tag on an item, many patients these days are experiencing "benefits shock" when they learn how little their insurance actually covers.
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Here's yet another reason to improve patient handling: Health care workers involved in patient handling tasks may be at greater risk of assaults from patients.
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The release of millions of N95 filtering facepiece respirators during the novel H1N1 pandemic has revealed a potentially serious problem in preparedness: N95 respirators have different fit characteristics, and not all of them can be successfully fit-tested on health care's predominantly female work force.