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"A number of exciting collection technologies have evolved over the last few years. They are already lowering costs and improving services,"...
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Lack of the right technology to automate time-consuming, error-prone processes can put patient access departments at a big disadvantage. On the other hand, there is a concern that some technology investments may be a waste of money, particularly when all expenditures are being put under the microscope.
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"Customer service is something that is sometimes really hard to monitor," says Linda Smith, manager of patient registration and centralized scheduling at Barnes-Jewish St. Peters (MO) Hospital. "Unless you have direct interaction with staff, you don't always know.
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When research suggests changes in standard medical practice, the public health community expects physicians and hospitals to adopt the new way and help improve patient outcomes.
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HIV clinicians often work with patients who have such an overwhelming number of barriers to optimal treatment adherence that it's difficult to know where an adherence intervention should begin.
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As part of its focus on prevention as a successful strategy to improve the quality and lower the cost of health care, Independence Blue Cross has launched a program targeting members who are at risk for cardiometabolic syndrome, a condition that may increase a person's chance of developing heart disease and diabetes.
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About 66% of respondents to a Maryland telephone survey do not have advance medical directives, according to a new report by researchers from the Johns Hopkins Bloomberg School of Public Health's Department of Health Policy and Management.
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The standardized questionnaire required for the Home Health Care Consumer Assessment of Healthcare Providers and Systems (HH-CAHPS) contains 34 questions that resemble questions most home health agencies use on their own patient satisfaction surveys.
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Increasing home visits by nurses and establishing a demonstration program for home-based primary care teams are two of the nursing-related provisions in the final health care reform bill that members of the American Organization of Nurse Executives (AONE) urged lawmakers to keep.