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EP’s Independent Contractor Status Doesn’t Always Limit Hospital Malpractice Exposure
Often, hospitals and EPs are named jointly in malpractice litigation. The EP defendant’s status, as either a hospital employee or independent contractor, can determine whether the hospital is liable.
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Beware Exposure if ‘Bouncebacks’ Don’t Return to Same ED
Most EDs track return visits — cases in which patients come back with new or worsening symptoms. But what if that patient goes to a different ED? Investigators recently examined this question.
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Legal Implications for ED if Scribes Used for Documentation
By relying on scribes to document, EPs presumably can spend more time focusing on the patient and include more detailed documentation in the ED chart. On the other hand, scribes can potentially increase legal exposure for EPs.
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If Family Gets Only Silence After Bad Outcome, Plaintiff Attorney Likely Next Call
At one Ohio facility, a team communicates dire news to families. This team includes a risk manager, an ombudsman, and usually one clinician such as a director or another physician who is experienced in communicating bad news.
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More Than Half of ED Claims Diagnosis-related
It’s especially important in the ED setting that timing is documented throughout the entire duration of a patient’s visit.
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Vigilance Needed on Payer Requirements
Payer requirements are all somewhat different, and they’re constantly changing.
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Use Caution When Communicating by Text
Patients receive communication when and how it’s most convenient for them; they want the same from patient access.
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Online ED Registration ‘Puts Patient in Control’
More hospitals are allowing patients to make “reservations” to be seen in the ED at an estimated time. Registration processes are changing to reflect this new patient-centric approach.
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People Skills Top List of Vital Patient Access Training
With a greatly expanded, broader role, different expertise, including “people skills,” has become important for patient access.
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When Patients Call for Price Quote, Offer Education With Estimate
If patients call to request a price estimate at one hospital, they’re probably calling other hospitals, too. Some patients will pick the service at the cheapest price quoted, but this doesn’t tell the whole story.