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Rhode Island Passes Landmark Law Protecting HCWs from Surgical Smoke
Rhode Island has become the first state to mandate that healthcare facilities take measures to protect healthcare workers from the hazardous plume.
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Patients Seek Answers to Billing, Clinical Questions
A customized in-house survey focused specifically on the patient registration experience can reveal much new and surprising information that can allow an organization to adjust accordingly.
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At-home Check-in Option Popular Among Patients, but Work Remains
A new process for online registration dramatically increased the number of patients self-registering at home at York, PA-based WellSpan Health.
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Patient Access Collaborates With Patient Experience
Some health systems have created entire departments dedicated to the patient experience, a recognition that the work of patient access affects overall satisfaction.
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Bring QA Accountability to the Registrar Level
By make quality assurance scores for individual associates transparent for everyone in the department to see, accountability is pushed to the individual user level. Other team members hold an individual responsible before a leader has to.
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Influx of ‘Skinny’ Plans Demands Top-notch Financial Counseling
The federal government's latest tinkering with insurance rules will affect registration staff, who will have to help patients navigate potential higher costs, coverage changes, and more.
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Team With HR to Improve Patient Access Hires
Educating HR staff about expectations and needs can lead to hiring more qualified employees for patient access.
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Houston Health System Adds 2 Key Skills to Job Prerequisites
Harris Health System asks prospective patient access employees to bring to the table strong customer service skills and a healthy knowledge of insurance verification.
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Updating Long-standing Job Requirements in Fast-changing Field
At a Cincinnati-based health system, staff have shifted from a focus only on productivity to an emphasis on listening and responding to patients' needs.
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Ocular Trauma
This review will help the practitioner to be more comfortable evaluating and treating a patient with a traumatic eye complaint and understanding when to involve ophthalmology and with what urgency.