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Patients Want a Diagnosis, But a Premature One Can Fuel Lawsuit
Patients do not like leaving the ED without receiving a definite diagnosis. However, this kind of closure is not always possible in the ED, where many people are sent home with a symptom-based diagnosis.
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Measles Case in Waiting Room? Liability Exposure if Diagnosis Missed
Measles outbreaks have alarmed public health officials in many states. Many infected people end up in ED waiting rooms. If providers miss the measles diagnosis, there are potential liability risks for both ED providers and hospitals.
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ED Violence Often Unreported, Ignored by Prosecutors, Dismissed by Judges
Assaulting ED providers is a felony in many states. However, it is rare for anyone to press charges against assailants.
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Revenue Cycle Leaders Revamp Financial Clearance Process
Routine encounters with patients with little-to-no understanding of their out-of-pocket costs.
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Registrars Need Proven Responses to Counter Payment Refusals
Registrars use certain responses when parents object to paying at the point of service.
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Take Role-Playing Examples Straight From Registrars
At one facility, registrars used a skit to show each other how the collection process would flow smoothly from start to finish if all communication was provided correctly. Scripting was based on the toughest collection scenarios that front-end staff had ever faced.
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Registrars Use Comments in EMR to Find and Help Patients
When a patient survey revealed concerns about confidentiality and timely evaluation, registrars at one facility used a simple trick through familiar technology to solve the problem.
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Top Annoyances: Wait Times and Collections
The key to defusing tension involving collections is to pay attention to the specific patient’s issue, just as registrars would in any other situation.
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People-Pleasing Skills Needed to Calm Angry Patients
Some common issues that upset patients and ideas for how registrars can rescue these difficult situations.
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Real-Time De-Escalation: Patients Leave Registration Happier
There are countless reasons for misplaced anger directed at registrars, but all have one thing in common: Everyone just wants to be heard.