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Improving Telemedicine Can Raise Leapfrog Scores
Hospitals seeking to elevate their Leapfrog scores might want to look to telemedicine, especially if one weakness is intensivists or critical care-trained physicians managing patient care around the clock.
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CMS May Revise HCAHPS to Improve Response Rates
Although hospitals must participate, the patient response rate for the 29-question Hospital Consumer Assessment of Healthcare Providers and Systems survey is only 27%, according to the most current data.
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Can Regulators Be Friends? CMS Seen as Aiding Innovation, Quality
Researchers asked healthcare leaders to rank CMS on a scale of 1-10 for effectiveness in fostering and driving innovation. The results were encouraging for a sense of cooperation, with more than half scoring CMS 8 or higher.
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Financial Talks Do Not Always Start Smoothly
When things go poorly, it is because registrars fail to properly introduce themselves, do not provide the patient with a clear purpose of the call at the beginning of the conversation, or start the discussion at the wrong time.
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Focus on Charity Care ‘Now More Than Ever’
Automated processes and electronic price estimation tools can better prepare staff, who can better prepare patients for their expected out-of-pocket expense. Patients appreciate receiving a price estimate, financial counseling, and financial screening all at the same time.
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Expect Scrutiny on What Registrars Say or Do Not Say About Charity Care
If registrars are not already well aware of the need to comply with charity care regulations, a recent announcement will get the point across.
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Formerly Limited, Patient Portals Offer More Online Options
Patients want their healthcare experience to be like making a restaurant reservation or checking into a hotel. Facilities are working to upgrade online patient portals while closing the gap with top-notch customer service.
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Underinsured Patients Delaying Care
Of adults with health insurance, 29% were underinsured in 2018 (up from 23% in 2014), according to a recent survey. Those who bought plans on their own were most likely to be underinsured, with 42% reporting inadequate coverage.
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Hospitals Suing Patients for Unpaid Bills
Various hospitals are receiving media attention not for the care they provide but because of who they are suing — namely, their own patients. In addition to a little revenue, usually arriving in small negotiated payments over a period of years, these facilities are receiving bad publicity, too.