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Revenue Cycle Needs Feedback From Patients and Family Advisors, Too
Patient and family advisory committees give valuable input at many hospitals. Often, though, the focus is on clinical processes more so than the revenue cycle, even though both matter to patients and families.
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Cost and Transparency Top Issues Facing Revenue Cycle
Will healthcare be able to change itself quickly enough, or will outside forces change the system in a way that may not be advantageous to consumers, providers, or insurers?
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Patients Will Compare Registration to Hotels, Retailers, and Restaurants
Fair or not, patients compare their registration experience with the check-in process at a nice hotel, making reservations at their favorite Italian restaurant, or the ease of buying a new sweater online. How would your department measure up?
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Patient Ambassadors Held to Same Standards as Five-Star Hotels
For registrars at a New York City medical center, the ambassador role was a promotion on the same level as senior registrar. The job requires top-notch customer service skills, problem-solving, and standing for long periods.
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Networking Expertise Elevates Revenue Cycle Employees — and Their Departments
Hospital employees in clinical areas have long recognized the value of networking with others in their field. Now more than ever, the same is true for their revenue cycle colleagues.
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Many Patients Self-Register, But Registrars Still There to Help at One Chicago Facility
Recently, a medical center in Chicago added kiosks to some registration areas. The change went over well with most patients, but registrars remain to offer a friendly face and some help.
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For Patients, Self-Registration Options Mean More Control and Speedier Care
People have become accustomed to digital boarding passes for airlines, self-checkout at grocery stores, and one-click shopping. In contrast, the registration process seems hopelessly antiquated. In theory at least, it is now possible for patients to do it all themselves.
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Assessing Food Allergies in Healthcare Workers
As reflected in a survey of the general population, more than 10% of healthcare workers may have a food allergy. The study authors found a higher rate of food allergies in women. Employee health professionals may want to take note of this finding in health assessments of nursing staff.
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Researchers Find Link Between Hospital Cleaners and COPD
Exposure to disinfectants and cleaning products in the hospitals over time puts nurses at increased risk of developing COPD, investigators reported. Previously, exposure to disinfectants in healthcare workers has been associated with respiratory health outcomes, including asthma. Moreover, pathogens like spore-forming Clostridioides difficile and emerging Candida auris require strong disinfectants to remove from surfaces.
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NIOSH Updates Opioid Exposure Guidance for EMTs
The National Institute for Occupational Health and Safety has published a new toolkit with recommendations and resources for protecting EMTs and first responders from exposure to powerful illicit drugs like fentanyl.