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Regardless of the reason, an upset, disgruntled patient is dangerous for your department.
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The U.S. Department of Health and Human Services has published an interim final rule incorporating provisions of the Health Information Technology for Clinical and Economic Health (HITECH) Act related to HIPAA violations that significantly increase the penalties it can levee against employers and health care providers.
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What's the most common complaint that Amy M. Kirkland, CHAA, patient access team leader for the emergency department at Palmetto Health Richland in Columbia, SC, hears from patients? Hands down, it involves frustration over long wait times.
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Rushing by a registration area on your way to a meeting with a hospital administrator, you think you hear an edgy tone in an access employee's voice while she's answering a patient's question. Do you stop to investigate further, or do you continue on your way?
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Often, problems that are a continual thorn in the side for patient access simply cannot be solved without the help of other departments. Likewise, you can spread no small amount of goodwill by helping others with their own troublesome "pain points." Here are some ways to improve cross-departmental relationships:
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Hospital intensive care units (ICUs) in the U.S. report a high level of infection prevention policies in place, but the numbers fall off sharply when actual adherence to the interventions are factored in, researchers report.
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Next seasons trivalent influenza vaccines will contain the same strains as this years vaccine but its still important to get the annual flu vaccine, according to the Centers for Disease Control and Prevention.
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Every few months, another big headline is splashed across the mainstream media, touting the top 100 hospitals, or the best cancer doctors, or your citys number-one neurologist. But what is missing from these stories is the fact that often, a facility or physician can rank in different places on different lists fabulous on one, middling on another.
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If it seems as if your hospital takes two steps forward and one back when trying to conquer healthcare-associated infection rates, you arent alone.
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It seems impossible when she recalls it, but Kathleen Kohut, MSN, CIC, CNOR, director of infection prevention at Cone Health System in Winston-Salem, NC, tells a story of an infection prevention department that was left out of the discussion of meeting infection prevention standards for an upcoming Joint Commission survey.
