Access Management
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System made changes to stop ‘no authorizations’
Methodist Le Bonheur Healthcare made changes to prevent clinically related denials.
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Survey of impact from first year of ACA enrollment
The number of Americans reporting they did not receive needed healthcare because of its cost dropped for the first time since 2003, from 80 million in 2012 to 66 million, according to the just-released 2014 Biennial Health Insurance Survey from The Commonwealth Fund in New York City.
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Thousands of recorded calls provide good QI data
At Sarasota (FL) Memorial Hospital, all inbound and outbound calls are recorded for pre-arrival services, registration areas, and patient financial services.
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Were access staff really as rude as caller claims? Recorded calls will give you an answer
Members of the patient access staff at Mission Hospital in Asheville, NC, weren’t too happy to learn that every incoming and outgoing phone call would be automatically recorded. However, their opinion changed dramatically after a few months.
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Report on hospital discharge planning tools
Hospital discharge planning tools should incorporate the judgment of clinicians and be administratively feasible, according to findings in a new report released by the American Hospital Association (AHA).
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Cross-training gives these benefits at no cost
Patient access areas at Cottage Hospital in Woodsville, NH, have seen these benefits from cross-training.
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Two-deep cross-training keeps patient access from being short-staffed
Few patient access applicants at Cottage Hospital in Woodsville, NH, have a strong background in registration and insurance. Many have never even worked in the hospital setting. Finding qualified per diem staff is also not easy.
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New position of data analyst gives information patient access can act on
At Seattle (WA) Children’s Hospital, a quality improvement analyst position was created just for patient access.
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Median wait time for appointments cut from 25 to 13 days by patient access
Patient access leaders at Seattle (WA) Children’s Hospital reduced the median wait times for new patient appointments from 25 days to 13 days.
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New task force aims to revamp revenue cycle with a ‘patient-centric’ focus
When payers, providers, revenue cycle vendors, consultants, and financial institutions met to discuss the next generation of revenue cycle management processes and tools, there was a surprising amount of agreement.