Access Management
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Scanning Palm Veins or Irises? Patients Will Come to Expect It
Registration areas increasingly are using iris or palm vein scanning. This article provides items to consider before implementing this technology.
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Stop Surprise Bills With One Pre-reg Call
Patient access departments are moving financial discussions earlier in the process with preregistration phone calls.
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Did Payer Coverage Change? Communicate to Patient Access Quickly
Updating patient access employees on payer coverage changes is a top challenge for patient access leaders.
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Don’t Make Patients Come to You: Find Them
Some patient access departments are tracking patients’ locations in registration areas to provide better service, with plastic tracking badges, wristbands, or the patient’s own smart phone.
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Prior Authorizations: ‘Top Issue Within the Revenue Cycle’
A growing number of states have passed prior authorization legislation to combat payer requirements resulting in delayed care, lost revenue, and dissatisfied patients.
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Quickly Update Patient Access About Changes
Patient access frequently needs to update all employees across the entire department quickly. This article discusses strategies for time-sensitive training.
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Training and Tools Can Stop Duplicate Medical Records
Patient access departments are using education and technology to prevent the creation of costly and dangerous duplicate medical records. This article discusses strategies to help prevent duplication.
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Are Registrars Going ‘Rogue’? Effective Ways to Prevent Collection Complaints
A growing emphasis on upfront collections occasionally results in dissatisfied patients. Patient access leaders can take steps to mitigate collection-related complaints.
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Educate Registrars and Patients on New Medicare ID Cards
Patient access departments need revamped processes to prepare for new Medicare ID cards without Social Security numbers.
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Auth Doesn’t Match Service? Expect Claim Denial
Claims denials often occur as a result of “mismatches” between what was ordered or scheduled, and what actually was done. This article discusses how to ensure payment.