Access Management
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Patient Access in a ‘Fishbowl,’ Some Assume Registrar Is Doing Nothing
Investigations of complaints claiming registrars are unproductive might reveal that staff were on the phone with payers, experiencing computer downtime, or conversing with patients. This article will discuss steps patient access leaders can take to prevent complaints about delays.
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Patient Access Financial Assistance Policies Face Intense Scrutiny: Two Lawsuits Already Underway
Two recent lawsuits in Washington allege that hospitals withheld charity care from thousands of patients. This article will review steps patient access departments can take to comply with state and federal regulations.
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Hospitals’ Financial Assistance Processes Under Intense Scrutiny
Hospitals’ processes for charity care are facing intense legal scrutiny, with two highly publicized lawsuits underway.
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Avoid Lost Revenue Caused by Insurance Eligibility Mistakes
Patient access staff can interpret responses from insurance eligibility software incorrectly, causing lost revenue. This article provides tips to help prevent mistakes.
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‘Floater’ Reduces OT and Burnout
About 150 hours a year in overtime is no longer needed in the patient access department at one facility because of a new “floater” position created several years ago.
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Trust Patient Access Employees With These Important Projects
Patient access employees appreciate being asked to participate in projects, and the department benefits from their feedback.
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Cross-training’s True Return on Investment: A Better Patient Experience
Cross-training registrars improves patient satisfaction with shorter waits and improves employee satisfaction with opportunities to advance.
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Have Plan B for Unexpected Call-outs: Reduce OT
If registration areas are understaffed during peak volumes, patient care, registration quality, and customer service all suffer.
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Upfront Collections Increased by $3 Million With Preservice Financial Clearance Process
With a preservice financial clearance process, Cox Health increased annual point-of-service collections to $1.4 million from $800,000; Texas Health Resources’ collections rose from $8 million to $11 million.
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Future Patient Access Leaders Learn on the Job
Creating on-the-job experiences can build leadership skills of patient access employees.